![]() Monitor personal performance relative to defined department performance targets.They will listen to clients to understand the reason for their call, address all questions or concerns, and provide an accurate and efficient response. The service representative may handle a high volume of inbound and/or outbound calls and should seek to create a positive experience for each caller. The Call Center Representative is responsible to provide outstanding call center service to our participants by answering questions, handling feedback concerns, and troubleshooting problems with our products and services within the finance industry. Ability to multitask, set priorities, and manage time effectively.Customer focus and adaptability to different personality types.Familiarity with CRM systems and practices.Strong phone and verbal communication skills along with active listening.Previous experience in a customer support role.Meet personal/team qualitative and quantitative targets.Frequently attend educational seminars to improve knowledge and performance level.Keep records of all conversations in our call center database in a comprehensible way.Build sustainable relationships and engage customers by taking the extra mile.Seize opportunities to upsell products when they arise.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Follow communication “scripts” when handling different topics.Manage large amounts of inbound and outbound calls in a timely manner.The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries keeping customer satisfaction at the core of every decision and behavior. We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. ![]() Ability to manage time with little supervision.Strong problem-solving and critical thinking abilities.This position requires a high school diploma or GED. Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.We are looking for someone who is always punctual, has a good work ethic, a cool head, and is persistent in order to achieve success. You will need the ability to transfer calls to the appropriate department and monitor the appointment status of customers. We are looking for someone who can create a positive relationship with the customer during the phone call and keep up-to-date on industry information and product information. is looking for someone who enjoys working in a fast-paced environment where they are responsible for their own work. We rely on effective communicators to initiate, carry out, and end phone conversations with outstanding customer service. Without excellent call center representatives, our customers would not be able to receive the information they are seeking or reach the proper department.
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